Mc12 Privacy Policy — User Data Protection
This Privacy Policy explains how mc12 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to handling your data transparently and responsibly.
Effective Date: 1 January 2026. This policy will be updated should there be any changes to our data handling practices.
Information We Collect
Mc12 collects various types of information from users to ensure the platform runs smoothly, securely, and in compliance with applicable regulatory requirements. Information is collected when you register, use our services, or interact with the platform.
Personal Account Information
During registration, we collect basic information such as your full name, national ID number, email address, mobile number, and date of birth. This information is required to verify your identity, confirm you meet the minimum age requirement, and ensure the security of your mc12 account.
Payment & Transaction Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect the bank account or e-wallet details you use. Full account numbers are not stored on mc12's servers — payment information is processed through encrypted payment gateways that meet industry security standards.
Device & Browser Data
We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, time zone, and language settings. This data is used to optimise the user experience across different devices and to identify potential security threats.
Platform Usage Data
Mc12 records activity data such as games played, session duration, bet values, and navigation patterns within the platform. This information helps us understand how users interact with the platform and make relevant improvements.
How We Use Your Information
Information collected by mc12 is used solely for legitimate, stated purposes. We do not use user data for anything unrelated to the operation of the platform.
- Account verification and security — verifying that each user is a legitimate individual aged 18 and above, and preventing unauthorised access to accounts.
- Financial transaction processing — facilitates deposits and withdrawals in MYR through supported payment methods such as DuitNow and GrabPay.
- Regulatory compliance — meets legal requirements, including anti-money laundering obligations and user protection.
- Service communications — sends account-related notifications, transaction updates, platform announcements, and relevant promotional offers.
- Platform improvements — analysing usage patterns to enhance performance, usability, and the overall user experience.
- Customer support — handles user enquiries and complaints more efficiently using account history and relevant information.
Mc12 will not sell, rent, or trade users' personal information to third parties for marketing purposes without your explicit consent.
Cookies & Tracking Technologies
Types of Cookies We Use
Mc12 uses cookies and similar tracking technologies to enhance the user experience on our platform. We use several categories of cookies:
- Session cookies — stored temporarily while you use the platform and cleared when you close your browser. These cookies are required for login functionality and session security.
- Preference cookies — saves your preferences such as language, region, and display settings to provide a more personalised experience.
- Analytics cookies — used to understand how users navigate the platform, allowing us to identify areas that need improvement.
Cookie Controls
You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect certain platform functions on mc12, including the login process and session security. We recommend keeping session and security cookies enabled for the best experience.
Data Storage, Security & Sharing
Data Retention Period
Mc12 retains users' personal information for as long as their account remains active, and for any period required by law following account closure. Financial transaction data is kept in accordance with Malaysian regulatory compliance requirements, typically for a minimum of seven years from the transaction date. Data that is no longer needed will be securely deleted or anonymised.
Technical Security Measures
All data transmitted between users' devices and mc12's servers is protected with SSL/TLS encryption. Our databases are secured by multiple layers of access controls, and access to users' personal information is restricted to authorised personnel for legitimate operational purposes only. We conduct regular security audits to identify and address potential vulnerabilities.
Sharing with Third Parties
Mc12 may share limited user information with trusted third parties in the following situations: payment service providers that process your MYR transactions, relevant authorities when required by Malaysian law, and technical service providers that support platform operations under strict confidentiality agreements. In all cases, data sharing is kept to a minimum, is purpose-bound, and is governed by appropriate data protection agreements.
User Rights & How to Contact Us
Access Rights & Correction
As an mc12 user, you have the right to access the personal information we hold about you. You may request a copy of your personal data, ask for corrections if any details are inaccurate, or update account information that is out of date. These requests can be submitted by email to our support team and will be processed within a reasonable timeframe.
Right to Erasure & Restriction
You have the right to request the deletion of your personal information under certain circumstances — for example, when the data is no longer needed for the purpose it was originally collected, or when you withdraw your consent. However, deletion requests may not be fully granted if there is a legal obligation to retain certain data. mc12 will inform you of the grounds for any refusal of a deletion request.
Privacy Policy Updates
Mc12 reserves the right to modify this Privacy Policy at any time. Where significant changes are made, users will be notified via in-platform notifications or their registered email address. Continued use of the platform after a revised policy takes effect will be considered acceptance of the updated terms.
Contact Us About Privacy
If you have any questions, concerns, or complaints about how mc12 handles your personal information, please reach out to our data protection team by email at: [email protected]. We are committed to responding to all privacy enquiries within a reasonable timeframe and will address every issue with care and professionalism.